❓ Frequently Asked Questions

For identity verification, you need:

• 🆔 Government-issued ID: Passport, driver's license, or national ID
• 🤳 Selfie: Clear photo of yourself
• 📱 Smartphone: With camera for document photos

The verification process is powered by our secure partner and typically completes within minutes.

🌍 Account Creation: All Country worldwide Accepted

🇪🇺 EUR (SEPA): All 27 EU countries plus Iceland, Norway, Switzerland, and UK

🇺🇸 USD (ACH): United States

🇲🇽 MXN (SPEI): Mexico

We're constantly expanding to new regions based on user demand.

• 🇪🇺 EUR (SEPA Instant): ~15 minutes
• 🇺🇸 USD (ACH): 1-2 business days
• 🇲🇽 MXN (SPEI): ~15 minutes

Transfer times depend on the destination bank and may vary during weekends or holidays.

💸 Processing Fee: 0.6% of the converted amount

🏦 Bank Transfer Fees: Included in processing fee

📊 Exchange Rate: Real-time rates with no markup

Currently Supported:

• 💵 USDC: → EUR, USD, MXN
• 💰 USDT: → USD

🌐 Supported Networks:

• Ethereum, Arbitrum, Base, Polygon, Optimism
• Solana, Avalanche, Stellar, Tron

💰 Minimum: 1.5 USDC/USDT (≈ €1.50)

📈 Maximum: €100,000 per transaction

📅 Daily Limits: Unlimited

📊 Monthly Limits: Unlimited

We use enterprise-grade security:

• 🔐 Encryption: AES-256 encryption
• 🏰 Multi-signature wallets: Require multiple approvals
• ❄️ Cold storage: 95% of funds stored offline
• 🛡️ Compliance: EU financial regulations
• 📊 Monitoring: 24/7 fraud detection

KYC (Know Your Customer) verification is required by law for financial services:

• ⚖️ Legal Compliance: EU and international regulations
• 🛡️ Fraud Prevention: Protect against identity theft
• 💰 Anti-Money Laundering: Prevent illegal activities
• 🔒 Account Security: Ensure only you access your account

Yes, your bank details are protected by:

• 🔐 Bank-level encryption standards
• 🏦 PCI DSS compliance
• 🛡️ Secure data storage
• 👥 Limited access controls
• 📊 Regular security audits

We never store your full bank account numbers in plain text.

If a transaction fails:

1. 🔄 Automatic Retry: We automatically retry failed transactions
2. 💰 Refund: Funds are returned to your original address
3. 📧 Notification: You'll receive an email with details
4. 🆘 Support: Contact us if you need assistance

Yes! Onrampr is fully optimized for mobile devices:

• 📱 Responsive Design: Works on all screen sizes
• 🔄 Full Functionality: All features available on mobile
• 📸 Camera Integration: Easy document upload
• 🔔 Push Notifications: Real-time transaction updates

Transaction cancellation depends on the status:

• ⏳ Before sending crypto: Yes, you can cancel
• 🔄 After sending crypto: Cannot be cancelled (blockchain is irreversible)
• 🏦 Bank processing: Contact support immediately

Always double-check transaction details before confirming.

🚫 No hidden fees! Our pricing is completely transparent:

• 💰 Processing Fee: 0.6% (shown before confirmation)
• ⛽ Network Fees: Blockchain fees (varies by network)
• 🏦 Bank Fees: Included in processing fee
• 📊 Exchange Rate: Real-time with no markup

To increase your limits:

1. ✅ Complete full KYC verification
2. 📊 Build transaction history
3. 📧 Contact support for higher limits
4. 🏢 Consider business account for larger volumes

Higher limits are available for verified users with good transaction history.