🤝 1. Acceptance of Terms
By accessing and using Onrampr ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
⚠️ Important: These terms constitute a legally binding agreement between you and Onrampr. Please read them carefully.
🏢 2. About Onrampr
Onrampr is a cryptocurrency exchange platform that enables users to convert digital assets (USDT, USDC) into fiat currencies (EUR, USD, MXN) through secure bank transfers.
Our Services Include:
- 💱 Cryptocurrency to fiat currency exchange
- 🏦 SEPA, ACH, and SPEI bank transfers
- 🛡️ Secure wallet and transaction services
- 📊 Real-time exchange rate information
👤 3. User Eligibility
To use our services, you must:
- 🔞 Be at least 18 years of age
- 🆔 Complete identity verification (KYC)
- 🌍 Reside in a supported jurisdiction
- 📧 Provide accurate and current information
- 🚫 Not be on any sanctions or prohibited persons lists
🚫 Prohibited Users: We do not provide services to residents of sanctioned countries or individuals on prohibited persons lists.
🔐 4. Account Security
You are responsible for:
- 🔒 Maintaining the confidentiality of your account credentials
- 🚨 Immediately notifying us of any unauthorized access
- 💪 Using strong, unique passwords
- 📱 Securing your email and phone number
💰 5. Fees and Charges
Our fee structure is transparent and clearly displayed:
- 💸 Processing Fee: 0.6% of the converted amount
- 🏦 Bank Transfer Fees: Included in processing fee
- ⚡ Network Fees: Blockchain fees are separate and variable
- 📊 Exchange Rate: Real-time rates with no markup
💡 Fee Transparency: All fees are displayed before you confirm any transaction. No hidden charges.
🔄 6. Exchange Services
Supported Conversions:
- 💵 USDC → EUR, USD, MXN
- 💰 USDT → USD
Processing Times:
- 🇪🇺 EUR (SEPA): 15 minutes
- 🇺🇸 USD (ACH): 1-2 business days
- 🇲🇽 MXN (SPEI): 15 minutes
🚫 7. Prohibited Activities
You may not use our services for:
- ❌ Money laundering or terrorist financing
- 🎰 Illegal gambling operations
- 💊 Drug trafficking or illegal substances
- 🔫 Weapons or illegal goods trading
- 🏴☠️ Any illegal or fraudulent activities
- 🤖 Market manipulation or abuse
🛡️ 8. Risk Disclosure
⚠️ Important Risk Information:
- 📈 Cryptocurrency values are highly volatile
- 💸 You may lose money due to market fluctuations
- 🔄 Exchange rates change constantly
- ⏰ Processing times may vary due to network congestion
- 🏦 Bank processing times are outside our control
📞 9. Customer Support
We provide customer support through:
- 📧 Email: support@onrampr.co
- 💬 Live chat on our platform
- 📚 Help center and FAQ
- ⏰ Response time: Within 24 hours
⚖️ 10. Limitation of Liability
To the maximum extent permitted by law, Onrampr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
🔄 11. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email and platform notifications. Continued use of our services constitutes acceptance of modified terms.
📧 12. Contact Information
For questions about these Terms of Service, please contact us at:
- 📧 Email: legal@onrampr.co
- 🏢 Address: Sokoni Street, Mwanza, 33121, Tanzania
- 📞 Phone: +255 628 720 485