🛡️ 1. Information We Collect
👤 Personal Information
- 🆔 Identity Information: Name, date of birth, government ID
- 📧 Contact Information: Email address, phone number
- 🏠 Address Information: Residential address for verification
- 🏦 Financial Information: Bank account details for transfers
- 📊 Transaction Data: Exchange history and amounts
🔍 Automatically Collected Information
- 📱 Device information and IP address
- 🌐 Browser type and version
- ⏰ Usage patterns and timestamps
- 🍪 Cookies and similar technologies
🎯 2. How We Use Your Information
We use your information to:
- ✅ Verify your identity (KYC compliance)
- 🔄 Process cryptocurrency exchanges
- 🏦 Facilitate bank transfers
- 🛡️ Prevent fraud and ensure security
- 📧 Send important account notifications
- 📊 Improve our services
- ⚖️ Comply with legal obligations
🔒 Data Minimization: We only collect information necessary to provide our services and comply with regulations.
🤝 3. Information Sharing
We may share your information with:
🏦 Financial Partners
- Bridge.xyz: Our payment processor for KYC and transfers
- Banking Partners: For SEPA, ACH, and SPEI transfers
- Compliance Providers: For sanctions screening
⚖️ Legal Requirements
- 🏛️ Government agencies when required by law
- 👮 Law enforcement for investigations
- 🏦 Financial regulators for compliance
🚫 We Never Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
🔒 4. Data Security
We protect your information using:
- 🔐 Encryption: AES-256 encryption for data at rest
- 🌐 SSL/TLS: Secure transmission protocols
- 🏰 Access Controls: Role-based access limitations
- 📊 Monitoring: 24/7 security monitoring
- 🔄 Regular Audits: Third-party security assessments
- 💾 Secure Storage: Data stored in secure, compliant facilities
⏰ 5. Data Retention
We retain your information for:
- 📊 Transaction Records: 7 years (regulatory requirement)
- 🆔 Identity Information: 5 years after account closure
- 📧 Communication Records: 3 years
- 🍪 Technical Data: 2 years
👤 6. Your Rights
You have the right to:
- 👀 Access: Request copies of your personal data
- ✏️ Correction: Update inaccurate information
- 🗑️ Deletion: Request deletion (subject to legal requirements)
- 📤 Portability: Export your data
- 🛑 Objection: Object to certain processing activities
- ⏸️ Restriction: Limit how we process your data
🍪 7. Cookies and Tracking
We use cookies for:
- 🔐 Authentication and security
- ⚙️ Platform functionality
- 📊 Analytics and performance monitoring
- 🎯 Improving user experience
🌍 8. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- 📋 Standard contractual clauses
- 🛡️ Adequacy decisions
- 🔒 Appropriate safeguards
📞 9. Contact Us
For privacy-related questions or requests:
- 📧 Email: privacy@onrampr.co
- 📮 Mail: Sokoni Street, Mwanza, 33121, Tanzania
- ⏰ Response Time: Within 15 days